most frequently asked questions

most frequently asked questions

How do I place my order?

1. Online - 24 hours a day at www.babou.co.uk

2. By telephone - 01395 515381

9am to 5pm Monday - Friday
(please leave a message on our answer machine after hours)

We accept most major credit cards

3. By post - Send your order with a cheque payable to: Birley House Ltd

Please ensure that your cheque guarantee number and expiry date are on the back of the cheque.

We also need a telephone or email address in case we need to speak to you about your order.

Send to:
Babou
P O Box 76
Sidmouth
Devon EX10 1BD

What is your returns policy?

We are more than happy to replace your item, exchange it for another one, or refund your purchase, if it is returned within 14 days of purchase, provided that the products are returned complete, in perfect condition, unused, and in their original packaging.


What are the delivery charges?

We try to process your order within 24 hours and delivery is normally within a week.

Standard £4.95
Express 2 day £7.95
Overseas Postage is charged at cost

Do you offer a gift wrapping service?

Yes, we can wrap your gifts in delicate white tissue paper and place them in a gift box which is tied with blue or pink gingham ribbon.

There is a charge of £3 for the gift wrap service.


What happens if I don't like the item when it arrives?

Don't worry. We are happy to exchange the item or refund your purchase if it is returned within 14 days of purchase.

How long does it take to process returns?

Approximately one week from receipt of item

How do I wash the items?

All items are machine washable, gentle cycle.
Whilst we recommend line drying, items can be tumble dried.


What are the quilts made from?

The quilts are filled with 100 % cotton wadding and the outer fabric is 100% pure cotton.